Following government advice, Town Hall Symphony Hall (THSH) is currently closed.
The Box Office remains open Monday to Friday, processing a large volume of refunds and contacting audiences with updates as soon as they are able to do so. We continue to ask that you do not call the Box Office while we manage the impact of this pandemic.
As we agree with event organisers that performances will be postponed or cancelled, we will contact those customers who are affected as soon as possible. We are making every effort to find alternative dates for postponed performances within the next 12 months. Thank you for your patience while those conversations take place.
These iconic concert halls have the power to change lives, entertain and uplift through music. They cannot be silenced. In the coming weeks, the venues’ much-loved FREE Friday Jazzlines Gig will be broadcast to Facebook along with a collaboration amongst European Concert Halls to stream from venues across the continent. Music has the power to bring people together and we are pleased to support audiences as they come together in the safety of a digital space.
Is my performance cancelled?
You can find the most up-to-date information on cancelled or postponed events here: https://www.thsh.co.uk/your-visit/coronavirus-covid-19-update
We are making every effort to find alternative dates for cancelled performances within the next 12-months. Thank you for your patience whilst those conversations take place.
How can we support?
As a registered charity, a large part of Town Hall Symphony Hall’s success has been made possible by our audiences. If you would like to support us in these uncertain times, you can do so here: https://www.thsh.co.uk/your-visit/coronavirus-covid-19-update
Can I have a refund now?
We are only issuing refunds where it has been agreed that a performance or event is cancelled. As soon as this information is available, we will contact you directly. If you’re unable to make rescheduled dates, refunds will be available.
I haven’t had an email or phone call?
The Box Office team are processing a large volume of refunds and contacting audiences with updates as soon as they are able to do so. Thank you for your patience and understanding.
When will I get the money?
Once a refund procedure has been initiated, we will begin processing refunds. Funds will be with you as soon as possible.
Can I buy tickets for other shows?
Yes, though we can’t guarantee shows will proceed given the current health climate.
How can I join the Facebook Watch Party?
Log-in to Facebook and find ‘Town Hall Symphony Hall’ on Facebook. The broadcasts will happen at 5PM on Friday 27 March and Friday 3 April. Once a Watch Party is started, participants can watch videos, live or recorded, and interact with one another around them in the same moment.
Full listings can be found here: https://www.thsh.co.uk/whats-on/season/watch-party
How long will you be closed for?
Given the uncertainty, we are unsure how long we may be closed for. For the latest updates, visit https://www.thsh.co.uk/your-visit/coronavirus-covid-19-update
