With a decade of CX Exchange events having passed, they are extending their thanks to members of the CX community who consistently push boundaries, strive for excellence and lead the field in customer experience.
So, they have announced the CX Exchange UK Awards – a unique opportunity for Senior CX leaders to come together to recognise and appreciate the trailblazing progress being achieved to meet the needs of the modern consumer.
Nominations are now open in the following categories:
- Inspirational CX Leader Award
Honouring a nominee who is an inspiration in the CX industry, driving CX initiatives of their own but equally recognised beyond their organisation.
- The CX Solution of the Year
Showcasing a solution with a measurable impact on improving CX, encompassing principles such as customer impact, ease of implementation, user experience, ROI and more.
- Best in Class CX Collaboration
Rewarding collaboration to overcome CX challenges. Judges will be assessing the overall goals and objectives, planning and implementation, collaboration results, stakeholder engagement and the ongoing commitment between the collaborators.
- CX Leader of the Year
Honouring a CX professional with significant achievements in the past year. Judging criteria highlights professional experience, achievements and leadership skills as important attributes.
- Cutting-Edge CX Innovator
Celebrating a nominee who reinvented the CX experience. The criteria focuses on the nominee's initiative, how they overcame challenges and the delivery of a game-changing innovation.
- Best Customer Experience
Recognising outstanding customer satisfaction, personalisation, ease of use, responsiveness, employee engagement and loyalty.
Judging these nominations is an impressive panel filled with titans in the CX industry, with representatives from JPMorgan Chase, John Lewis, Ryanair and more.
The CX Exchange UK Awards will take place during the evening of December 4th, 2023, hosted in Syon Park, London, completing the first day of the CX Exchange UK. This is a fantastic opportunity to provide well-deserved recognition to the hard-working CX teams and their achievements in 2023, with the added benefit of a three-course dinner with drinks & entertainment as we honour the nominees and winners.
With an audience consisting of senior customer experience leaders and decision makers, one would have invaluable opportunities for face time throughout the evening with key individuals from the industry.