Severn Trent top company for customer complaint reduction
A new report by the Consumer Council for Water, the independent representative of household and business water consumers in England and Wales, has highlighted some top performances by Severn Trent. The company, which supplies clean and waste water services for eight million people across the Midlands and mid-Wales, was the top water and sewerage company for complaint reduction, with complaints down 27.8% year-on-year in the past 12 months, and total complaints halved between 2011/12 and 2015/16.