The highly recognisable RAC operational centre is a familiar landmark to drivers travelling on the M6 and is a significant employer in the region with over 900 call centre, support and technical colleagues. The site is the hub of the RAC’s technical operation and the base for the initial six-week familiarisation training that every new patrol receives.
Attendees will have the opportunity to get inside and experience the RAC’s operational and innovation centre located next to the M6 in North Birmingham and get a taste of life as an RAC patrol. They will get:
· a tour of the technical training suite and workshop
· an overview of the patrol fleet and tool-kit including the latest laptop universal spare wheel and the RAC’s state-of-the-art brand battery test equipment
· a demonstration of the RAC’s latest diagnostic, and
· a question and answer session with local patrols, the tech team and the RAC’s operations director Phil Ryan.
The event is open to candidates with a minimum level 2 light vehicle maintenance qualification from IMI, NVQ or City & Guilds qualifications. To register candidates should email their name and contact number to firstname.lastname@example.org giving a time preference 9.30am / 11.00am / 12.30pm or 2.00pm, or call 0333 202 2991.
The RAC offers a competitive salary, full training and a comprehensive benefits package – and of course a patrol van equipped with more than 500 parts and tools. They will also enjoy being part of the RAC team which is built on service excellence and a passion for motoring.
Local Walsall patrol Chris Fellows said: “It is a great job full of variety – every day holds a new challenge. I particularly enjoy the independence of being out on the road using my mechanical knowledge to fix our members’ cars to get them safely back on the road again with a smile.”
RAC operations director Phil Ryan said: “At the RAC we pride ourselves on being the motorist’s champion. Our business is built on the quality, technical experience and customer service focus of our patrols and breakdown call centre team. The calibre of our technical staff is second to none and this is the prime reason our members are so satisfied with the service they receive from us at the roadside.
“Today’s patrols have excellent diagnostics experience and are highly-skilled in using the latest technology to quickly repair our members’ vehicles at the roadside. This ensures the RAC maintains its excellent four out of five fix rate while at the same time helping members avoid high garage repair costs.
“The RAC has a long heritage of being there for its members and providing excellent customer service and we continue to be leaders in innovation to ensure that we have the best technology and equipment to deal with today’s sophisticated cars. The RAC is at the forefront in developing our capability to detect and pre-empt breakdown faults before they occur which is changing the nature of roadside rescue and it means that we are able to pre-empt breakdown faults.”