Being positive when your colleagues are negative
Somehow no matter how much we may try to make December a happy month, there are always some people who tend to take a negative view on life. In a business situation, such as tourism, negativity can be deadly. It is essential that not only front-line personnel maintain an upbeat view of the world, but also those who work behind the scenes. The basic rule is that negativity not only breeds further negativity but also tends to be self-serving in that negative and pessimistic people tend to create self-fulfilling prophecies.