For the seventh year running, Severn Trent customers are receiving the best value in Britain following an announcement that its bills are still the lowest in the land, and will remain that way until 2020. Planning to spend around £6billion - £1,4000 per household or business, on new pipes, fixing leaks more quickly and much more, including improving the quality of rivers and the environment and reducing sewer flooding. In 2016/17, the average household bill will remain unchanged at £329.
Severn Trent CEO, Liv Garfield, explains: “We’re proud to say that we offer the best value in Britain. Our customers have told us that while they want low bills, they also want great service and great value for money, and we firmly believe our current plans achieve all of that. To make sure we’re offering our customers the best possible service we’re putting an even greater focus on fixing leaks, reducing the number of times we interrupt our customers’ water supply and reducing sewer flooding.
“In addition, over the last year we’ve also opened up new digital channels and services such as ‘In My Street’ and ‘Track My Job’ to keep customers informed of ongoing work near their homes to help them plan around any disruption.
“We’re also the only company in the water industry to offer a round the clock Twitter service for customers with queries. All of these efforts to improve our service have helped drive down complaints from our customers.”
Despite Severn Trent having the lowest bills in Britain, the company understands that some customers can struggle to pay and help is available.
“If you’re having financial difficulties then please speak to us as we have a wide variety of schemes to help,” said Liv.
“We can help you to manage your payments with weekly or fortnightly payment plans. Or if you live alone and can’t have a meter installed, then we can offer you a Single Occupier Assessed Charge, which is a cheaper alternative.