Local coach operator celebrates big win at National Express awards night

Local coach operator celebrates big win at National Express awards night

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Walsall’s Travelstar European has won National Express’ top ‘Operator of the Year’ title for the fourth-year running at the organisation’s recent award ceremony.

The company picked up the gong at the UK’s largest coach operator’s annual awards ceremony in Coventry two weeks ago.

Craig Jackson, Operations Manager at Travelstar European, said: “We are extremely proud to receive such great recognition from National Express.

“We have an incredible team of people at Travelstar – the administrators, cleaners, engineers and, in particular, the drivers, who go out there and deliver excellence every day. This award is for them.

“To win Operator of the Year for the fourth consecutive year is a huge honour, and we will continue to deliver a better and safer service for our customers.”

The Operator of the Year category is based on the company’s engineering standards, the number of miles operated and customers carried, as well as praise and complaints.

The company also walked away with ‘Operator of the Year for 6 to 10 vehicles’, a Gold Standard Achievement – meaning over three consecutive ‘Gold’ statuses for three or more consecutive years – and a Golden Spanner award for exceeding expectations in engineering.

Chris Hardy, Managing Director at National Express UK Coach said: “We wouldn’t be National Express without our operators. Travelstar European help to keep us on the roads on a daily basis and I am pleased to have this opportunity to recognise their efforts and celebrate them as a valued partner.”

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