Midlands housing association, Nehemiah Housing has kicked off 2022 by recruiting a new member of staff for a key role within the organisation.
Marcia Cunnison has been appointed to the role of Customer Engagement Officer. She brings to the role an extensive background totalling over 25 years in customer service, 13 years in quality management and six years in both the social and private housing arena.
Her role will involve driving customer engagement and importantly driving improvements in the services Nehemiah delivers, to modernise and evolve the way the association engages with tenants and importantly, to involve more tenants in co-created solutions.
Marcia is also keen to develop closer partnerships with community organisations and as a Member Pioneer at the Co-Op she has already started to use her extensive community network to develop key partnerships with local charities for the benefit of the local communities in which Nehemiah operates.
The Chief Executive of Nehemiah Housing Association, Llewellyn Graham, welcomed Marcia to her new role saying: “We wanted to attract a talented individual with a vast array of experience to develop our relationships with our tenants and wider communities across the West Midlands. We are delighted, therefore, to have appointed Marcia to this new role. She brings a wealth of experience with her and is sure to play a key role when it comes to encouraging our tenants to play their part in shaping the future of our organisation.”
Marcia is looking forward to the challenge and comments on her appointment: “I believe that the diverse nature of the organisations I have worked with from a private housebuilder to large social housing providers and a major water company has given me an understanding and insight into the needs of people, how these might be met and allowed me to gain many transferrable skills that I am looking forward to using within my new role at Nehemiah.
Effective communications and tenant engagement and involvement for organisations like Nehemiah are more important than ever. With the pandemic we have not been able to do as many engagement activities as we would have liked to. So, I want to make a positive impact on the people we serve and I am looking forward to meeting our tenants, partners and suppliers and really getting to know the business from all aspects.”
